Feedback and Complaints
You have the right to complain about our service.
It is ok to complain.
Our job is to understand and respond to your needs. We strongly believe that feedback and complaints help us provide high quality services.
When things go wrong, you are unhappy with our services or you want to suggest changes about how we work, please tell us so we can make improvements. Your complaint will be kept private. Only people who try to fix the problem will be told about your complaint.
We will be honest and fair.
We will try to fix the problem quickly
We will tell you what we did to fix your complaint.
Ways to provide feedback or make a complaint
Use any type of communication that suits you to make a complaint.
In Person
- Speak to your support worker, coordinator or hub manager
- People who support you can help you to complain. This means your family, friends or other people complain for you.
- Phone our complaints line.
In Writing
- You can write a complaint or use a complaint and feedback form.
- You can draw a picture of what went wrong.
- Email complaints@farnorth.org.au
- Complete the feedback or complaints form via our website. Click the buttons below to access the forms.
- Write a letter to Far North Complaints and Feedback at PO Box 1766, Broome, WA, 6725.
You have right to an advocate.
If you are not happy with a response, you can contact one of the following advocates for support:
Kin helps people from diverse backgrounds living with disability, their families and carers.
Citizen Advocacy Perth aims to promote, facilitate, and support advocacy for people with intellectual disability.
People with Disabilities (WA) advocate for the rights of people with disability in Western Australia
You have the right to take your complaint further.
If you are not happy with our response, you can also contact the NDIS Commission or HaDSCO to make a complaint.
NDIS Commission
1800 035 544
(free call from landlines)
or TTY 133 677
Interpreters can be arranged